Shipping

How long after ordering is my order shipped?

We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.

Which carrier do you use?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

How long does it take to arrive?

USA	Within 2-5 business days
USA Priority	Within 1-2 days (Excluding Sundays)
Canada	Within 4-7 business days
Western Europe	Within 5-7 business days
Australia/NZ	Within 5-10 business days
Rest of the World	Within 5-12 business days

These timeframes are typical, and sometimes local carrier issues may mean your item arrives slightly later than this.

I didn't receive my order

Please contact our support team - hello@xoxio.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

Can I pay extra to get my item quicker?

For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days, where possible. We hope to offer Priority carrier options for USA and International orders shortly.

What about customs fees or taxes? 

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.

Shipping Insurance

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.

If your item becomes lost, stolen, or damaged in transit, you can file a claim with the route directly at this page: https://claims.route.com

Please note - shipping insurance is non-refundable once your order has shipped.