Package Protection

USA 2-5 Business days

USA Priority 1-2 days (Excluding Sundays)

Canada5-10 business days

UK, most of EU 5-8 business days

Australia, New Zealand 8-20 business days

Rest of the World 10-30 business days

During busy periods some EU orders can take up to 30 days to be updated by the local carrier.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@xoxio.com. Please note that returns will need to be sent to the following address: 30 N Gould St, Ste R, Sheridan, WY 82801

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@xoxio.com.

Do you ship internationally?

Yes, we do.

How long will it take to process my order?

On average, merchandise is produced and shipped from our facility in 2-6 business days after purchase. Standard shipping / transit takes 2-10 days for domestic and 4-30 days for international. However, due to COVID-19 restrictions, the time frame has been changed quite a lot, please check the timeline below for further information.

*The shipping may take longer than expected. If your order hasn’t arrived within the estimated delivery time, please contact us at hello@xoxio.com. 

What is considered a business day?

Business days are Monday through Friday. Business days exclude weekends and holidays.

How can I track my shipment?

Once your order ships, you will receive an email with tracking information. In case you do not receive shipping notification email after estimated processing time, please contact us at hello@xoxio.com